Legal · Privacy
Privacy Policy
We take your privacy seriously. This policy explains exactly what information we collect, how we use it, and how we protect it — in plain language, not legal jargon.
📋 Table of Contents
By using our website or services, you agree to the practices described in this document. Please read it carefully.
Section 01
Information We Collect
We collect information you provide directly to us when you request a quote, book a service, or contact us. This includes:
- Personal Identifiers: Your full name, email address, phone number, and home/business address when you request a service or quote.
- Service Details: The type of service you’re requesting, your preferred schedule, and any specific notes you provide.
- Payment Information: Billing address and payment method details processed securely. We do not store full card numbers.
- Technical Data: IP address, browser type, operating system, and pages visited — collected automatically when you use our website.
Name, phone, email, address — only collected when you actively submit a form or contact us.
Technical browsing data collected via cookies to improve our website performance.
Section 02
How We Use Your Information
We use the information we collect strictly to provide and improve our home services:
- Schedule and dispatch technicians to perform the services you requested.
- Send appointment confirmations, reminders, and follow-up communications.
- Process payments and send receipts or invoices.
- Send you promotional offers — only with your consent. You can opt out any time.
- Comply with legal obligations and resolve disputes if they arise.
We will never sell your personal information to third parties. We do not use your data for automated decision-making or profiling purposes.
Section 03
Information Sharing
We do not sell, trade, or rent your personal information. We may share it only in these limited circumstances:
- Service Providers: Trusted vendors for payment processing, scheduling, email delivery, and analytics — contractually obligated to protect your data.
- Our Technicians: Only receive your name, address, and service details — what’s necessary to complete the job.
- Legal Requirements: If required by law or court order, we may disclose information to comply with legal obligations.
- Business Transfers: In the event of a merger or acquisition, we will notify you in advance of any transfer.
Section 04
Cookies & Tracking Technologies
Our website uses cookies to enhance your experience and collect analytics data:
- Essential Cookies: Required for the website to function. These cannot be disabled.
- Analytics Cookies: Tools like Google Analytics to understand how visitors use our site. Data is aggregated and anonymized.
- Marketing Cookies: Used to deliver relevant ads. You can opt out via browser settings.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
Section 05
Data Security
We take reasonable measures to protect your personal information from unauthorized access:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure, access-controlled storage of all customer records and data.
- Payment card data processed exclusively by PCI-compliant payment processors.
- Regular security assessments and staff training on data protection.
Section 06
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal exceptions.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time using any email’s unsubscribe link.
To exercise any of these rights, contact us at info@alhomeservices.us or call (213) 720-2467. We will respond within 30 days.
Section 07
Children’s Privacy
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete that information promptly.
Section 08
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
Our team is here to help. Reach out any time and we’ll respond within one business day.